Interior Design Studio Increased Conversions 44%
An intelligent customer support agent with built-in lead scoring that handles routine inquiries automatically while helping sales teams focus on the highest-value opportunities.
View ResultsThe client's customer support team was overwhelmed by the volume of incoming leads and struggled to prioritize them effectively based on potential value and urgency. High-value prospects were getting lost in the noise of routine questions, leading to missed opportunities. Critically, all communications were managed through an existing CRM system—the team couldn't adopt new tools without disrupting established workflows and losing historical context.
How We Solved It
Darwin AI Lab developed an AI-powered customer support agent that seamlessly integrates with the client's existing CRM system. The agent handles common questions instantly—providing information about services, pricing ranges, and availability—while collecting valuable context from each interaction. Behind the scenes, a sophisticated lead scoring system evaluates each prospect's intent, budget signals, and project scope to assign priority scores. The sales team receives intelligently ranked leads with full conversation history, enabling them to focus their energy on the opportunities most likely to convert.
Measurable Impact
During the first 3 months of deployment, the conversion rate on incoming leads increased by 44%. The AI agent now handles approximately 70% of routine inquiries automatically, freeing the sales team to focus on qualified prospects. Because the entire system integrates with their existing CRM, the team adopted it without any workflow disruption.
Our team was drowning in inquiries and missing great opportunities. Now the AI handles the basics while flagging the serious buyers. We're closing more deals with less stress, and we didn't have to learn any new software.
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